|
Many of your pre-sales and technical
support questions can be answered here on our frequently asked
questions page.
Please take the time to review these resources before
contacting Internet Solutions Technical Support Help
Desk.
Sales | Control
Panel | FTP /
FrontPage | E-Mail | CGI | MySQL | K-Base |
 |
 |
|
| How can Internet Solutions
offer such good value? |
| How do I transfer
my domain hosting to Internet Solutions? |
| Does Internet Solutions
offer telephone support? |
| What are
Internet Solutions's Terms of Service? |
| Can I host a
sub-domain with Internet Solutions? |
| If I already have
an older account how can I upgrade? |
| Does each hosting
account get a dedicated IP? |
| Is telnet or
shell access provided? |
| How many FTP
accounts are provided? |
| Can I host
multiple domains within my disk space? |
| Do the servers
support ASP, MS Access, or Cold Fusion? |
| Does Internet Solutions
offer pre-installed scripts or web applications? |
| Does Internet Solutions
back up my web site's data? |
| Does Internet Solutions
offer an SLA or uptime guarantee? |
| Do you offer
Windows NT hosting? |
| What payment
methods do you accept? |
| Can I host an
existing domain with Internet Solutions? |
| Do I need to have
a domain to host with Internet Solutions? |
| How
do I add my extra domain(s) to my account when I am ready to
host them? |
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How can Internet Solutions offer
such good value? |
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| Internet Solutions is a true Internet Presence
Provider and not a reseller. Internet Solutions operates its own
servers, at our own Data Center in which we have full control
and have a team of system administrators on call 24/7.
We do not lease our servers from a competitor like many
other smaller hosting companies, therefore we have complete
freedom to set price points and service offerings that many
other companies can't do. |
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Sales FAQs | Top |
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How do I transfer my
domain hosting to Internet Solutions? |
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| You will need to
go to your domain name registrar and modify the Domain Name
Server (DNS) to point to Internet Solutions's. Usually registrars have
a username and password that you log in to and then make the
modifications. Please contact your domain name registrar if
you do not have this information.
When you sign up for a new hosting account with
Internet Solutions your domain name will be set up on our server
within 24-hours or less from the time your order is
placed. Once this takes place you will receive a new account
access letter that will contain important hosting account
information as well as our current server DNS for you to
change through your registrar.
Once you complete this process it will take
24-48 hours for the DNS changes to propagate across the entire
Internet. After this time has passed you will then be able to
upload your web site to your new host account server. (Note: Internet Solutions does not control
this process and the time it takes for DNS to
propagate.) |
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Sales FAQs | Top |
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Does Internet Solutions offer telephone
support? |
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|
| Internet Solutions
does not offer telephone support for one simple reason. "COST" If we offered phone support
we would not be able to offer hosting prices at 50-75% less than most of our competitors.
Phone
support can be costly to manage and provide. By not incurring
the cost of 24/7 phone support along with stream lining our
core business processes we can pass this savings on to our
customers thus offering $2.95/mo. domain hosting and
24/7 Help
Desk Support. |
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Sales FAQs | Top |
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What are In's Terms of
Service? |
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| Customers hold
complete freedom to express themselves on their web sites.
Although your intellectual and artistic freedom is respected,
Internet Solutions still reserves the right to remove content from
our servers for any of the following reasons outlined
below.
We do not allow any illegal activity including, but not
limited to child pornography web sites, links to child
pornography web sites, animal abuse web sites, spamming,
illegal software / warez download sites, illegal game servers,
and illegal bulk email services.
We do not allow any adult oriented material including but
not limited to pornographic web sites, links to pornographic
web sites, escort / prostitution services, slanderous,
abusive, racist or terrorist content.
We do not allow any conduct that violates regulations, or
normally accepted practices within the Internet community,
whether or not expressly mentioned in this Policy. We reserve
the right at any time to refuse or cancel service without
warning or refund should any of these terms be violated.
Use of our services is at the customer's sole risk, we make
no warranties. We reserve the right at any time to disallow
activities that might in any way damage Internet Solutions's
reputation, network and or servers weather caused
intentionally or unintentionally.
The
Acceptable Use Policy is a guideline only, and is not meant to
be exhaustive. For a detailed explanation of Internet Solutions's terms
of service please visit our Detailed
Service Terms page. |
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Sales FAQs | Top |
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Can I host a sub-domain with
Internet Solutions? |
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| Absolutely, if you are
hosting your primary domain name with us, you can set up
unlimited sub-domains for your account through your hosting
control panel. |
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Sales FAQs | Top |
|
If I already have an older account
how can I upgrade? |
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| In order to upgrade to
the newest plans available you would have to migrate your
account to a new server that supports our newer hosting plans.
This would require a re-upload and DNS change on your end to
the new account that we set up for you.
We provide 7-days for you to migrate your account to the
new server before it is removed from the old server. If you
would like to proceed please contact our Sales Department for
additional details. |
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Sales FAQs | Top |
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Does each hosting account get a
dedicated IP? |
|
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| Our Business Builder and
Business Pro Hosting Plans do include dedicated IPs (Upon Request) for advanced e-commerce services if required.
However, shared hosting does not require you to have a
dedicated IP for each account because all of the domains on
the server point to or share the same IP address through our
registered name servers.
If you do need a dedicated IP address for advanced
e-commerce services for your Business Starter account you can
purchase one through our Hosting
Extras page for only $12/year! |
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Sales FAQs | Top |
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Is telnet or shell access
provided? |
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| Not at this time. Telnet and shell
access is only available to the server administrator. Allowing
telnet or shell access to shared servers can cause security
issues and vulnerabilities to all of the accounts on the
server. |
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Sales FAQs | Top |
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How many FTP accounts are
provided? |
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| You receive one master
FTP account with the ability to add unlimited user FTP
accounts through your control panel. |
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Sales FAQs | Top |
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Can I host multiple domains within
my disk space? |
|
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| No! Hostingr
Plans does not have the ability to host UNLIMITED domains
under one master account. Individual Hosting Plans can only host 1 domain per
account. |
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Sales FAQs | Top |
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Do the servers support ASP, MS
Access or Cold Fusion? |
|
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| Our servers do not
support MS Windows ASP at this time. However, our servers do
support Apache ASP, PHP 4, PERL 5, MySQL, Real audio and video streaming, Flash,
CGI scripting, and many other popular web authoring
platforms. |
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Sales FAQs | Top |
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Does Internet Solutions offer pre-installed
scripts or web applications? |
|
|
| Yes. Internet Solutions now
offers our NEW Application
Vault Service. Web Application Vault allows you to
install, reconfigure and uninstall a wide range of bulletin
boards, e-commerce applications, chat modules, on-line picture
albums and online support systems directly from your Hosting
Control Panel interface. NO knowledge is required
to install an application into your website. Click Here to
find out more! |
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Sales FAQs | Top |
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Does Internet Solutions back up my web site's
data? |
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| Not at this time. Should
data loss occur from a hardware or software related failure,
your "shell" account will be restored ASAP back to it's
original state when it was first set up on the server.
In the event of a hardware-related
problem, we will immediately replace any failed component and
begin the process of restoring your account. We will make
every attempt to correct the problem as soon as possible. You
will be notified through your Help Desk Ticketing System via
our announcement board once the problem is
resolved.
You should always keep local back ups of web site files and
databases. Our NEW Business Builder and Business Pro Hosting Plans come configured with a Back Up Manager Utility in which you
can manually back up your files locally and then easily
restore them if necessary. |
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Sales FAQs | Top |
|
Does Internet Solutions offer an SLA or
uptime guarantee? |
|
|
| Yes. We guarantee our servers / network will be operational 24/7/365 99.9% of the time on average 12-months out of the year. Any maintenance performed on the servers that
will require reboots or down time for any reason will be
scheduled during off peak times (CST) and with at least a 24-hour notice to our customers excluding unforeseen or
uncontrollable circumstances such as sudden equipment /
network failure.
For more detailed information regarding our server /
network up-time guarantees please visit our Service
Guarantee page. |
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Sales FAQs | Top |
|
Do you offer Windows NT
hosting? |
|
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| Not at this time. Our
servers operate under the Suse Linux platform. This platform
is very efficient and secure for the web hosting
environment. |
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Sales FAQs | Top |
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What payment methods do you
accept? |
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| We accept on-line Paypal, Master
Card, Visa, and Discover credit card orders through our
hosting Sign
Up page. |
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Sales FAQs | Top |
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Can I host an existing domain with
Internet Solutions? |
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| Yes. If you have an
existing domain name you can absolutely host it with us.
Information on how to host your domain with Internet Solutions can be
found here. |
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Sales FAQs | Top |
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Do I need to have a domain to host
with Internet Solutions? |
|
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| Yes. You must have a
valid registered domain name to host with Internet Solutions. I.E.
yourname.com, .net, .org, etc. |
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Sales FAQs | Top |
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| What is the URL to
my web control panel? |
| Why am I locked
out from my control panel? |
| What is a web user
and how do I create one? |
| How do I check my
web space or transfer? |
| How do I view my
graphical site statistics? |
| How do I change
my FTP password? |
| How do I change
my control panel password? |
| How do I use my
control panel file manager? |
| How do I password
protect my directories? |
| How do I install
an SSL certificate? |
| How do I change
my control panel skin? |
| How do I use
crontab? |
| How do I manage
FrontPage Admin? |
|
|
What is the URL to my web control
panel? |
|
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| The URL to the control
panel is as follows: https://yoursite.com:8443 Important Note: Make sure you put https:// and substitute yoursite.com for your actual
domain name. |
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Control
Panel FAQs | Top |
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Why am I locked out from my control
panel? |
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| The control panel only
allows 3 attempts to log in and then it locks you out for 10
minutes. You should wait and try again. |
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Control
Panel FAQs | Top |
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What is a web user and how do I
create one? |
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|
A web user is an account
that has its own web space that is separate from the main
site. It can be accessed via http://www.your-name.com/~ftpuser
(replace "your-name.com" with your actual domain name and
"ftpuser" with the actual web user).
Here's how you
create a web user for your site:
1. Log in to your
control panel
2. Click on your domain name
3. Click on
WEB USERS
4. Enter desired web username (the web username
has to be unique on the server)
5. Click on ADD
6. Enter
desired password
7. Click on UPDATE |
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Control
Panel FAQs | Top |
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How do I check my web space or
transfer? |
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1. Log in to your
control panel
2. Click on your domain name
3. Click on
REPORT |
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Control
Panel FAQs | Top |
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How do I view my graphical site
statistics? |
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Look under REPORT in
your control panel, click on WEBALIZER. Also from
http://your-name.com/webstat (replace "your-name.com" with
your actual domain).
Webalizer provides a wealth of
information about who has visited your site by day, hour,
country and much more. For a detailed description on Webalizer
statistical terminology please visit webalizer.org |
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Control
Panel FAQs | Top |
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How do I change my FTP
password? |
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|
1. Log in to your
control panel
2. Click on your domain name
3. Click on
HOSTING
4. Type in your new password over old password in
the FTP password field
5. Type in your new password
again in the confirm FTP password field
6. Scroll to the
bottom of the page
7. Click on UPDATE |
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Control
Panel FAQs | Top |
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How do I change my control panel
password? |
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1. Log in to your
control panel
2. Click on your domain name
3. Click on
DOMAIN USER
4. Type in your new password over old password
in the password field
5. Type in your new password again in
the confirm password field
6. Scroll to the bottom of the
page
7. Click on UPDATE |
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| Control
Panel Password Administration |
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Control
Panel FAQs | Top |
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How do I use my control panel file
manager? |
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|
1. Log in to your
control panel
2. Click on your domain name
3. Click on
FILE MANAGER
4. Click on httpdocs folder to view, add,
edit, or delete files within your file manager. |
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Control
Panel FAQs | Top |
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How do I password protect my
directories? |
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1. Log in to your
control panel
2. Click on your domain name
3. Click on
DIRECTORIES
4. Click on ADD
5. Next to "Protected
Directory", enter the path to the directory
6. Select
non-SSL, it will be created in the httpdocs directory
7.
Enter "Header Text" if any
8. Click on UPDATE
9. Select
directory that you have just created
10. Enter desired
username
11. Click on ADD
12. Enter desired
password
13. Click on UPDATE |
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Control
Panel FAQs | Top |
|
How do I install an SSL
certificate? |
|
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| An SSL certificate is
highly recommended if you intend on collecting sensitive
information on your site such as credit card data. This
tutorial will show you how to add an SSL certificate to your
site in Plesk. |
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Control
Panel FAQs | Top |
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How do I change my control panel
skin? |
|
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| This tutorial will show you how to
change the skin through your control panel in Plesk. |
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Control
Panel FAQs | Top |
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How do I use crontab? |
|
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| crontab / cron jobs are not available at this
time. |
|
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|
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| Crontab
Administration |
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Control
Panel FAQs | Top |
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How do I manage FrontPage
Admin? |
|
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| This tutorial will show
you how to manage FP (FrontPage) web admin in Plesk. |
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Control
Panel FAQs | Top |
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|
 |
|
| How do I upload
my web site via FTP? |
| How do I upload
my web site via FrontPage? |
| What do I need to
call my default page? |
| I uploaded my
site but I can't see it, why? |
| How do I create a
customized error page? |
|
|
|
How do I upload my web site via
FTP? |
|
|
First, you need a FTP
program such as WS_FTP which can be downloaded from ftpplanet.com
Run the FTP
program and enter the information sent in your set up e-mail
for:
1. FTP hostname (ftp.yoursite.com)
2. FTP
username (Your account username)
3. FTP password (Your
account password)
Once you are connected, you should
put your files into the httpdocs directory.\ |
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FTP FAQs | Top |
|
How do I upload my web site via
FrontPage? |
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|
First, you need the MS
FrontPage program application. You can order a 30-day trial
version at microsoft.com
Run the
FrontPage program and enter the information sent in your set
up e-mail for:
1. Host Name
(http://www.yoursite.com)
2. FrontPage User Name (Your
account username)
3. FrontPage Password (Your account
password)
Once you are connected, FrontPage will upload
your files into the httpdocs directory.\
Using MS FrontPage: microsoft.com |
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FTP FAQs | Top |
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What do I need to call my default
page? |
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|
Any of the following
will be recognized as the default page for any directory
within your site including the top level
directory:
index.html, index.shtml, index.php,
index.php4, index.php3, index.cgi
NOTE: Linux is
case-sensitive, so Index.html is not the same thing as
index.html |
|
FTP FAQs | Top |
|
I uploaded my site but I can't see
it, why? |
|
|
| Most likely your domain
name registration or modification has not propagated yet.
Successful domain name registration or modification may take
up to 48 hours to propagate. Enter your domain below to
verify your name servers.
|
|
FTP FAQs | Top |
|
How do I create a customized error
page? |
|
|
For each error page you
want to customize, create the following html
files:
File Not Found (404) = not_found.html
Bad
Request (400) = bad_request.html
Forbidden (403) =
forbidden.html
Internal Server Error (500) =
internal_server_error.html
Once you created your custom
error pages, upload them to the /error_docs directory. Apache
ErrorDocs option is not enabled for hosting accounts prior to
January 2002. |
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FTP FAQs | Top |
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 |
|
| How do I set up
e-mail a/c in my control panel? |
| How do I set up
Outlook to receive e-mails? |
| I get the
following error when sending, why? |
| How do I set up
e-mail forwarding? |
| How do I set up a
catch-all e-mail address? |
| How do I access
the web based e-mail? |
|
|
|
How do I set up e-mail a/c in my
control panel? |
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|
Follow these
steps:
1. Log in to your control panel
2. Click on
your domain name
3. Click on MAIL
4. Enter desired mail
name
5. Click on ADD
6. Check the "Mailbox" option
7.
Enter desired password
8. Click on UPDATE
9. If
successful the icon under "B" should now be in color
To
receive e-mail sent to this mailbox you now need to set up
your e-mail program. |
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E-Mail
FAQs | Top |
|
| How do I set up Outlook to receive
e-mails? |
|
|
Follow these
steps:
1. Open Outlook
2. Click on TOOLS >
ACCOUNTS
3. Click ADD > MAIL
4. Enter your details
including the mail name (account name) and password you
created in the control panel for this mail account
5.
Incoming mail (POP3) server: mail.your-name.com (replace
"your-name.com" with your actual domain name)
6. Outgoing
mail (SMTP) server: use your ISP's SMTP settings
7. Click
on FINISH |
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E-Mail
FAQs | Top |
|
| I get the following error when
sending, why? |
|
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| "The connection to the
server has failed. Account 'your-name.com', Server
'your-name.com', Protocol SMTP, Port 25, Secure(SSL) No..." or
"550 Relaying denied"
Important: For security reasons Internet Solutions does not
allow outgoing SMTP mail service through our network any
longer. Please follow the instructions below in order to send
email through your POP mail client.
There could
be 3 reasons for this:
1. Some ISPs do not allow
private SMTP mail servers i.e. your-name.com by blocking port
25. To over come this, change your outgoing SMTP mail server
in your e-mail program to your ISP's. (Example: Outgoing mail (SMTP): mail.your-isp.com).
2. Some firewall software/hardware is known to
degrade/block e-mail connection.
3. Double check your POP email client settings to insure
that they are configured correctly to match the correct
setting below.
- Incoming Mail Server: mail.your-name.com
- Outgoing Mail Server: mail.your-isp.com
Important: mail.your-isp.com refers to your Internet
Service Provider. If you do not know what your ISP's outgoing
SMTP mail server address is please contact your ISP.
If your ISP does not allow outgoing SMTP mail services you
can download a FREE Windows based mail server software here FREE SMTP Server This software will
allow you to turn your PC into a private mail server for
sending outgoing email through a POP client like Outlook or
Eudora. |
|
E-Mail
FAQs | Top |
|
| How do I set up e-mail
forwarding? |
|
|
Follow these
steps:
1. Log in to your control panel
2. Click on
your domain name
3. Click on MAIL
4. Enter desired mail
name
5. Click on ADD
6. Check the "Redirect"
option
7. Enter the e-mail address to redirect to
8.
Click on UPDATE
9. If successful the icon under "R" should
now be in color |
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E-Mail
FAQs | Top |
|
| How do I set up a catch-all e-mail
address? |
|
|
Follow these
steps:
1. Log in to your control panel
2. Click on
your domain name
3. Click on PREFERENCES
4. Check the
"Catch to address" option
|
